Refund policy
Your Experience Matters
Every FairScent fragrance is individually prepared and hand-filled for each order. Because fragrance is highly personal, we understand that a scent may not always meet every expectation.
If something about your order does not seem right, please contact us at info@fairscent.com. We will review the circumstances and help determine the appropriate next step.
Decanted Fragrances Are Final Sale
Because FairScent products are individually decanted and prepared for each customer, all decanted fragrances, FairScent Pulse, Loop, Reserve, travel formats, samples, and other hand-filled fragrance products are final sale once shipped.
For product integrity, hygiene, and safety reasons, we cannot accept these products back into inventory or resell them after they have left our possession.
Accordingly, decanted fragrance products are not eligible for return, exchange, or refund because of:
- Personal scent preference
- Dislike of the fragrance
- Perceived longevity, projection, or performance
- Skin chemistry
- Sensitivity or irritation
- Allergic reaction
- A change of mind after purchase
Fragrance can interact differently with each person. Customers with known sensitivities or allergies should review the fragrance and ingredient information available from the original manufacturer before use.
If you experience irritation or an adverse reaction, please discontinue use.
Damaged or Incorrect Orders
If your order arrives damaged, leaking, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package and packing materials
Please retain the product and all original packaging until FairScent confirms that they may be discarded. We or the shipping carrier may require additional documentation or inspection as part of the claim process.
Once we review the information provided, FairScent may determine that the appropriate resolution is a replacement, refund, store credit, or another remedy depending on the circumstances.
Lost, Stolen, or Delivered Packages
If tracking shows that an order was delivered but you cannot locate it, please contact us as soon as possible.
FairScent may review tracking information, carrier records, delivery confirmation, and other relevant information before determining the appropriate resolution.
Orders reported as lost, stolen, misdelivered, or damaged in transit may also require a carrier claim. Processing times for carrier investigations are outside FairScent's control.
Fragrance Sensitivities and Allergic Reactions
Individual reactions to fragrance can vary significantly from person to person.
An allergic reaction, sensitivity, irritation, or incompatibility with a customer's skin does not by itself indicate that a fragrance is defective, contaminated, or incorrectly fulfilled.
Because our fragrances are individually decanted and cannot be resold once shipped, reactions of this nature do not qualify an order for return or refund.
This does not affect claims involving a product that arrived damaged, defective, contaminated, incorrect, or materially different from the product ordered.
Courtesy Accommodations
From time to time, FairScent may choose to offer a replacement, store credit, refund, or other accommodation in circumstances that would not otherwise qualify under this policy.
Any such accommodation is provided at FairScent's discretion, applies only to the specific order involved, and does not establish eligibility for the same accommodation on past or future orders.
Fair Use and Policy Integrity
Our goal is to resolve legitimate order issues fairly while keeping our policies sustainable for all customers.
FairScent reserves the right to limit or decline refunds, replacements, credits, or other accommodations in cases involving:
- Repeated or excessive claims
- Inconsistent or unverifiable information
- Suspected misuse or abuse of our policies
- Fraudulent activity
- Attempts to obtain multiple remedies for the same order
We may request additional documentation before resolving a claim.
Cancellations
Because FairScent products are prepared individually for each order, cancellation requests should be submitted as soon as possible.
We cannot guarantee that an order can be canceled once preparation or fulfillment has begun.
How to Contact Us
For questions or concerns regarding an order:
FairScent Limited Liability Company
Email: info@fairscent.com
418 Broadway Ste N
Albany, New York 12207
(518) 407-1256
Legal Notice
This policy describes FairScent's commercial return, refund, replacement, and customer-care practices. It does not limit any rights or remedies that cannot legally be waived under applicable law.